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Special Interest: Customer Service Specialists
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Customer Services Specialists Committee

The Customer Service Specialists Committee began in 2003 when customer service managers from Tempe, Mesa and Gilbert got together and decided that the valley cities would benefit from sharing information. Meetings were held 3-4 times a year for the purpose of sharing policies, ideas, training and networking for customer service and meter services staff. In July 2015, the AZ Water Association voted to formally include this committee under their umbrella. Our goal is to continue to add to our membership and extend outside the Phoenix area.

Vision

Our vision is to promote excellent customer service among municipal and private utility service entities in the state of Arizona.

 

Mission

The mission of the Customer Service Specialists' Committee is to support the advancement of customer service in the water utility industry, including field staff.

 

Goals

  • Promote the exchange of information between cities and private utilities regarding utility customer service.
  • Identify common goals and challenges and provide a forum for the exchange of ideas and information.
  • Discuss the development and implementation of new regulations and technologies.
  • Promote Best Practices among members.

 

Strategies

  • Maintain an active and motivated membership.
  • Participate in the annual Arizona Water Association Conference, presenting on customer service.
  • Develop and maintain a dynamic site on the AZ Water Association website that is useful to the members.

 

Upcoming Events
Quarterly Meeting
Tuesday, May 23, 2017

Recent Forum Activity
Credit Card Processor
Posted by: Johnn J. Gaio, Monday, April 10, 2017
Forum: General Discussion
Cashiering procedure
Posted by: Johnn J. Gaio, Wednesday, June 1, 2016
Forum: General Discussion
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Recent Blog Activity
The Customer Service Specialists Committee is Now Live!
Post by Administration, Sunday, November 20, 2016
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Group Feed
Beatrice Dorries registered for the event Quarterly Meeting.
Posted Wednesday, April 26, 2017
Teresa Simpson registered for the event Quarterly Meeting.
Posted Monday, April 24, 2017
Johnn J. Gaio registered for the event Quarterly Meeting.
Posted Thursday, April 20, 2017
Tim Meyer joined the group Special Interest: Customer Service Specialists.
Posted Thursday, April 20, 2017
Teresa Simpson joined the group Special Interest: Customer Service Specialists.
Posted Wednesday, April 19, 2017
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Board Liaison
Jesse Black
Chair
Leslie Giltner


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