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Special Interest: Customer Service Specialists
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Customer Services Specialists Committee

The Customer Service Specialists Committee began in 2003 when customer service managers from Tempe, Mesa and Gilbert got together and decided that the valley cities would benefit from sharing information. Meetings were held 3-4 times a year for the purpose of sharing policies, ideas, training and networking for customer service and meter services staff. In July 2015, the AZ Water Association voted to formally include this committee under their umbrella. Our goal is to continue to add to our membership and extend outside the Phoenix area.

Vision

Our vision is to promote excellent customer service among municipal and private utility service entities in the state of Arizona.

 

Mission

The mission of the Customer Service Specialists' Committee is to support the advancement of customer service in the water utility industry, including field staff.

 

Goals

  • Promote the exchange of information between cities and private utilities regarding utility customer service.
  • Identify common goals and challenges and provide a forum for the exchange of ideas and information.
  • Discuss the development and implementation of new regulations and technologies.
  • Promote Best Practices among members.

 

Strategies

  • Maintain an active and motivated membership.
  • Participate in the annual Arizona Water Association Conference, presenting on customer service.
  • Develop and maintain a dynamic site on the AZ Water Association website that is useful to the members.

 

Upcoming Events
Customer Service Specialist Committee Meeting
Thursday, November 9, 2017

Recent Forum Activity
Credit Card Processor
Posted by: Johnn J. Gaio, Monday, April 10, 2017
Forum: General Discussion
Cashiering procedure
Posted by: Johnn J. Gaio, Wednesday, June 1, 2016
Forum: General Discussion
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Recent Blog Activity
The Customer Service Specialists Committee is Now Live!
Post by Administration, Sunday, November 20, 2016
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Group Feed
Andrea Sabori joined the group Special Interest: Customer Service Specialists.
Posted Wednesday, September 20, 2017
David A. Ward joined the group Special Interest: Customer Service Specialists.
Posted Friday, August 11, 2017
Shane Swartwout joined the group Special Interest: Customer Service Specialists.
Posted Thursday, June 29, 2017
Haley Paul joined the group Special Interest: Customer Service Specialists.
Posted Thursday, May 25, 2017
Leslie Giltner wrote on the Special Interest: Customer Service Specialists wall: What a great meeting yesterday! Thanks to all of you who attended. HD Supply gave a presentation on InfraMAP which is a very cool asset management software. The City of Yuma drove 3 hours to give us a presentation on a large water theft in their city in which they prevailed in court! It involved millions of gallons of theft, secret night visits, covert pictures, the FBI and IRS and years of frustration before they got their day in court. It was a very interesting tale. Lisa Hord and beth Huerta officially took over the realm as co-chairs. Check out the pictures of the meeting on the website and watch for updates on the next meeting tentative scheduled for September! Leslie Giltner Town of Gilbert
Posted Wednesday, May 24, 2017
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Board Liaison
Jesse Black
Co-Chair
Lisa Hord
Co-Chair
Beth Huerta
Webmaster
Johnn J. Gaio
Webmaster
Tarja Nummela


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