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Suspension of Service and Charges 0 J. Denlinger     Hello,   We are reviewing other cities policies/codes on base fees and suspension of services:   Do other cities continue to charge base fees when there is no usage? If so, is there a limit to the length of time the base fees accumulate?   Suspension of service:   Do other cities have a minimum/maximum amount of time a customer can 'suspend service'? This involves vacant locations for periods of time where the city would not charge base fees provided there is no usage?   Any input would be appreciated - thank you for your time.   Jacqueline Denlinger
by J. Denlinger
Thursday, March 21, 2019
Collection Agencies and Fees 5 J. Denlinger Thank you all for your responses. If anyone else would like to contribute information, please do - Regards,Jacqueline Denlinger
by J. Denlinger
Wednesday, March 13, 2019
Collection process/procedures 2 K. Wright Gilbert is similar to Surprise. We require deposits up front on accounts with a poor payment history or we will add a deposit later if an account has a history of late payments, disconnects or NSFs. The deposit is applied to the final balance when the account closes. We send collection notices within 30 days if the account is left unpaid and then at 60 days we will send it to Valley Collections for collection on the bill. It is reported to the credit bureau at that time as well.
by L. Giltner
Wednesday, February 13, 2019
Credit Card Processor 1 J. Gaio Hey John! Here are my answers:1. Who is your credit card processor? We currently use Automated Merchant Services.We use OpenEdge who works directly with TylerTechnology, our software company for several business functions. Our main goal in using them initially is real-time processing and no gateway fees. We are looking at other options at this time to expand into mobile payment capability. 2. How many merchant accounts do you have? We currently use nearly a dozen different merchant accounts. With OpenEdge, we have 5: Utility Billing, Permits, Licensing, Finance, PD records. There are other departments who outsource payments or go through another software that I don't work with. 3. Are your statements itemized by payment type or some other way? For example you have one merchant account that all credit cards payments are ran through and the fee is charged based on the payment type? Yes, everything is itemized. We know exactly how many and $ amount for Visa/MC/AmEx payments, what type of card was used and what fees were charged for that card type.Hope this helps!
by L. Giltner
Wednesday, April 12, 2017
Cashiering procedure 1 J. Gaio Our deposits are picked up by an armored car service. Staff balance and prepare a deposit slip and bag for their own till. Another staff collects all of them and verifies everything balances. Then it goes in a safe to await the daily pickup. We provide Finance with our reports, but we take care of the deposits and any cash ordering ourselves.
by L. Giltner
Wednesday, June 1, 2016
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