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Member Services Committee Action Items
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12/18/2018 at 9:54:42 PM GMT
Posts: 196
Member Services Committee Action Items

One of the agenda items we need to work on completing is the top-level Members menu and its submenus. See the attached image of the existing menu/submenus.

 

While the content will need to be updated/generated by the Member Services Committee, our committee should take the lead on the following tasks:

  1. Complete the 'Membership Benefits' submenu web page with the Member Services' Committee providing the direction/content. For example, the tri-fold flyer needs to incorporated into the new web page.
  2. Revise the existing 'Join' website functionality to:
    • Separate out the embedded membership benefits language from the registration process. It has been moved to #1.
    • Revise the registration process to address the "join a committee' prompting.
    • Incorporate any improvements to the registration process.
    This work may required a contractor (e.g. Mike Zduniak) to complete. as some portions of the registration process are deeply tied to the back-end and the out-of-box Your Membership website functionality.
  3. Delete the 'About Us->Membership Benefits and Registration' submenu once it has been completely replaced by #1 and #2.
  4. Implement Member Services forum(s). I dummied in a link to some of the existing forums to give you an idea what forums are about. I envision the Members Services forum(s) to include support for new/existing members. But, this is something the Members Services Committee and Board will need to provide some direction.
  5. Provide any enhanced members support and information functionality with new submenus. For example website usage tutorial and perhaps a membership directory. AZ Water use to have a printed Members Directory (circa 2006). Why not an online Members Directory?
  6. Implement additional features/functionality when/as identified.

 

This action item is somewhat a long term undertaking. But, it is included in the Business Plan for this Committee!

 

What do you think?


 Attached Images:

Last edited Tuesday, December 18, 2018
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