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Credit Card Processor
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4/10/2017 at 11:48:03 PM GMT
Posts: 7
Credit Card Processor

Good afternoon.

 

I wanted to reach out to the group and ask a couple of questions related to credit cards.

 

1. Who is your credit card processor? We currently use Automated Merchant Services.

 

2. How many merchant accounts do you have?  We currently use nearly a dozen different merchant accounts. 

 

3. Are your statements itemized by payment type or some other way?  For example you have one merchant account that all credit cards payments are ran through and the fee is charged based on the payment type?

 

Thank you for any insight you can provide!



Johnn Gaio
Customer Service Supervisor
Utilities/Finance Department
623-882-7876 Phone
623-932-3003 Fax
johnn.gaio@goodyearaz.gov
www.goodyearaz.gov




Last edited Monday, April 10, 2017
4/12/2017 at 4:53:38 PM GMT
Posts: 2
Hey John! Here are my answers:

1. Who is your credit card processor? We currently use Automated Merchant Services.
We use OpenEdge who works directly with TylerTechnology, our software company for several business functions. Our main goal in using them initially is real-time processing and no gateway fees. We are looking at other options at this time to expand into mobile payment capability.

2. How many merchant accounts do you have? We currently use nearly a dozen different merchant accounts.
With OpenEdge, we have 5: Utility Billing, Permits, Licensing, Finance, PD records. There are other departments who outsource payments or go through another software that I don't work with.

3. Are your statements itemized by payment type or some other way? For example you have one merchant account that all credit cards payments are ran through and the fee is charged based on the payment type?
Yes, everything is itemized. We know exactly how many and $ amount for Visa/MC/AmEx payments, what type of card was used and what fees were charged for that card type.
Hope this helps!

Leslie Nieves Giltner
Customer Service Manager
Gilbert, AZ
90 East Civic Center Drive | Gilbert, AZ 85296
Work: 480.503.6801 | Fax: 480.503.6180
Email: Leslie.Giltner@gilbertaz.gov


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