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Advocacy: Customer Service Specialists
Group Pages

Customer Service Professionals Group

 The Customer Service Professionals Committee began in 2003 when customer service managers from Tempe, Mesa and Gilbert got together and decided that the valley cities would benefit from sharing information. Meetings were held 3-4 times a year for the purpose of sharing policies, ideas, training and networking for customer service and meter services staff. In July 2015, the AZ Water Association voted to formally include this committee under their umbrella. Our goal is to continue to add to our membership and extend outside the Phoenix area.

Vision

Our vision is to promote excellent customer service among municipal and private utility service entities in the state of Arizona.

 

Mission

The mission of the Customer Service Specialists' Committee is to support the advancement of customer service in the water utility industry, including field staff.

 

Goals

Promote the exchange of information between cities and private utilities regarding utility customer service.

Identify common goals and challenges and provide a forum for the exchange of ideas and information.

Discuss the development and implementation of new regulations and technologies.

Promote Best Practices among members.

 

Strategies

Maintain an active and motivated membership.

Participate in the annual Arizona Water Association Conference, presenting on customer service.

Develop and maintain a dynamic site on the AZ Water Association website that is useful to the members.

 

Board Liaison
Amy C. Baker
Chair
Don Rhoden
Webmaster
Johnn J. Gaio
Webmaster
Tarja Nummela

Recent Forum Activity
Quarterly Meeting - Going Virtual - May 2020
Posted by: Melinda Whittington, Wednesday, April 8, 2020
Forum: General Discussion
2020 Meeting Dates
Posted by: Melinda Whittington, Tuesday, January 7, 2020
Forum: General Discussion
Credits and Backbilling
Posted by: Leslie Giltner, Wednesday, November 13, 2019
Forum: General Discussion
Auto Dialer
Posted by: Johnn J. Gaio, Tuesday, October 15, 2019
Forum: General Discussion
Hot weather water disconnect policy
Posted by: Craig Hochheimer, Monday, September 23, 2019
Forum: General Discussion
 View All Forums »

Group Feed
Arthur Lomeli joined the group Advocacy: Customer Service Specialists.
Posted Monday, June 29, 2020
Michael H. Navabi joined the group Advocacy: Customer Service Specialists.
Posted Saturday, March 21, 2020
Wen Zhao joined the group Advocacy: Customer Service Specialists.
Posted Friday, March 6, 2020
Melinda Whittington posted a new entry in the Customer Service Specialists Committee blog in the group Advocacy: Customer Service Specialists.
Posted Wednesday, February 26, 2020
Melinda Whittington uploaded a new photo to the Advocacy: Customer Service Specialists group's photo gallery.

Posted Wednesday, February 26, 2020
Melinda Whittington uploaded a new photo to the Advocacy: Customer Service Specialists group's photo gallery.

Posted Wednesday, February 26, 2020
Melinda Whittington uploaded a new photo to the Advocacy: Customer Service Specialists group's photo gallery.

Posted Wednesday, February 26, 2020
Melinda Whittington uploaded a new photo to the Advocacy: Customer Service Specialists group's photo gallery.

Posted Wednesday, February 26, 2020
Lisa Hord registered for the event Customer Service AWWA Certificate Training Seminar.
Posted Wednesday, February 19, 2020
Teresa Simpson registered for the event Customer Service AWWA Certificate Training Seminar.
Posted Tuesday, February 18, 2020


more Events

7/13/2020 » 10/31/2020
93rd Annual AZ Water Annual Conference

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