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Advocacy: Customer Service Specialists
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Customer Service Professionals Group

 The Customer Service Professionals Committee began in 2003 when customer service managers from Tempe, Mesa and Gilbert got together and decided that the valley cities would benefit from sharing information. Meetings were held 3-4 times a year for the purpose of sharing policies, ideas, training and networking for customer service and meter services staff. In July 2015, the AZ Water Association voted to formally include this committee under their umbrella. Our goal is to continue to add to our membership and extend outside the Phoenix area.

Vision

Our vision is to promote excellent customer service among municipal and private utility service entities in the state of Arizona.

 

Mission

The mission of the Customer Service Specialists' Committee is to support the advancement of customer service in the water utility industry, including field staff.

 

Goals

Promote the exchange of information between cities and private utilities regarding utility customer service.

Identify common goals and challenges and provide a forum for the exchange of ideas and information.

Discuss the development and implementation of new regulations and technologies.

Promote Best Practices among members.

 

Strategies

Maintain an active and motivated membership.

Participate in the annual Arizona Water Association Conference, presenting on customer service.

Develop and maintain a dynamic site on the AZ Water Association website that is useful to the members.

 

Board Liaison
Amy C. Baker
Chair
Don Rhoden
Webmaster
Johnn J. Gaio
Webmaster
Tarja Nummela

Upcoming Events
Customer Service Professionals Quarterly Meeting
Thursday, February 6, 2020

Recent Forum Activity
2020 Meeting Dates
Posted by: Melinda Whittington, Tuesday, January 7, 2020
Forum: General Discussion
Credits and Backbilling
Posted by: Leslie Giltner, Wednesday, November 13, 2019
Forum: General Discussion
Auto Dialer
Posted by: Johnn J. Gaio, Tuesday, October 15, 2019
Forum: General Discussion
Hot weather water disconnect policy
Posted by: Craig Hochheimer, Monday, September 23, 2019
Forum: General Discussion
Low income and Military Discounts
Posted by: Melinda Whittington, Friday, July 12, 2019
Forum: General Discussion
 View All Forums »

Group Feed
Patricia Briseno registered for the event Customer Service Professionals Quarterly Meeting.
Posted Thursday, January 16, 2020
Penny Bailey joined the group Advocacy: Customer Service Specialists.
Posted Wednesday, November 6, 2019
Patricia Briseno registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Friday, November 1, 2019
Debbie Bogdanski registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Friday, November 1, 2019
Britt S. Klein joined the group Advocacy: Customer Service Specialists.
Posted Thursday, October 31, 2019
Kent Buckingham registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Tuesday, October 29, 2019
Candice Rupprecht joined the group Advocacy: Customer Service Specialists.
Posted Monday, October 28, 2019
Esmie Avila (Villanueva) registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Monday, October 28, 2019
Terri Denemy registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Monday, October 28, 2019
Melinda Whittington posted a new entry in the Customer Service Specialists Committee blog in the group Advocacy: Customer Service Specialists.
Posted Friday, October 25, 2019


more Events

1/21/2020
Wet Weather Monitoring and Sampling for Stormwater Permit Compliance

2/4/2020
Biosolids Workshop

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