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Advocacy: Customer Service Specialists
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Customer Service Professionals Group

 The Customer Service Professionals Committee began in 2003 when customer service managers from Tempe, Mesa and Gilbert got together and decided that the valley cities would benefit from sharing information. Meetings were held 3-4 times a year for the purpose of sharing policies, ideas, training and networking for customer service and meter services staff. In July 2015, the AZ Water Association voted to formally include this committee under their umbrella. Our goal is to continue to add to our membership and extend outside the Phoenix area.

Vision

Our vision is to promote excellent customer service among municipal and private utility service entities in the state of Arizona.

 

Mission

The mission of the Customer Service Specialists' Committee is to support the advancement of customer service in the water utility industry, including field staff.

 

Goals

Promote the exchange of information between cities and private utilities regarding utility customer service.

Identify common goals and challenges and provide a forum for the exchange of ideas and information.

Discuss the development and implementation of new regulations and technologies.

Promote Best Practices among members.

 

Strategies

Maintain an active and motivated membership.

Participate in the annual Arizona Water Association Conference, presenting on customer service.

Develop and maintain a dynamic site on the AZ Water Association website that is useful to the members.

 

Board Liaison
Amy C. Baker
Chair
Don Rhoden
Webmaster
Johnn J. Gaio
Webmaster
Tarja Nummela

Upcoming Events
Customer Service Professionals Committee Quarterly Meeting
Wednesday, November 6, 2019
View Registrations »

Recent Forum Activity
Hot weather water disconnect policy
Posted by: Craig Hochheimer, Monday, September 23, 2019
Forum: General Discussion
Low income and Military Discounts
Posted by: Melinda Whittington, Friday, July 12, 2019
Forum: General Discussion
Suspension of Service and Charges
Posted by: Jacqueline Denlinger, Thursday, March 21, 2019
Forum: General Discussion
Collection Agencies and Fees
Posted by: Jacqueline Denlinger, Wednesday, February 27, 2019
Forum: General Discussion
Collection process/procedures
Posted by: Kristeen Wright, Tuesday, February 12, 2019
Forum: General Discussion
 View All Forums »

Group Feed
Melinda Whittington posted a new entry in the Customer Service Specialists Committee blog in the group Advocacy: Customer Service Specialists.
Posted Wednesday, October 2, 2019
Craig Hochheimer joined the group Special Interest: Customer Service Specialists.
Posted Monday, September 23, 2019
Melinda Whittington registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Tuesday, September 3, 2019
Amy Matthews registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Wednesday, August 21, 2019
Johnn J. Gaio registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Tuesday, August 20, 2019
Teresa Simpson registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Monday, August 19, 2019
Bridgette Salm registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Friday, August 16, 2019
Leslie Giltner registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Thursday, August 15, 2019
Debbie Bogdanski registered for the event Customer Service Professionals Committee Quarterly Meeting.
Posted Thursday, August 15, 2019


more Events

10/16/2019
Town of Camp Verde WWTP Tour

10/16/2019
Operator Training Workshop - Camp Verde, AZ

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