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Special Interest: Customer Service Specialists
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Customer Service Professionals Group

 The Customer Service Professionals Committee began in 2003 when customer service managers from Tempe, Mesa and Gilbert got together and decided that the valley cities would benefit from sharing information. Meetings were held 3-4 times a year for the purpose of sharing policies, ideas, training and networking for customer service and meter services staff. In July 2015, the AZ Water Association voted to formally include this committee under their umbrella. Our goal is to continue to add to our membership and extend outside the Phoenix area.

Vision

Our vision is to promote excellent customer service among municipal and private utility service entities in the state of Arizona.

 

Mission

The mission of the Customer Service Specialists' Committee is to support the advancement of customer service in the water utility industry, including field staff.

 

Goals

Promote the exchange of information between cities and private utilities regarding utility customer service.

Identify common goals and challenges and provide a forum for the exchange of ideas and information.

Discuss the development and implementation of new regulations and technologies.

Promote Best Practices among members.

 

Strategies

Maintain an active and motivated membership.

Participate in the annual Arizona Water Association Conference, presenting on customer service.

Develop and maintain a dynamic site on the AZ Water Association website that is useful to the members.

 

Board Liaison
Amy C. Baker
Chair
Don Rhoden
Webmaster
Johnn J. Gaio
Webmaster
Tarja Nummela

Upcoming Events
Customer Service Professionals Committee Quarterly Meeting
Tuesday, August 20, 2019
Customer Service Professionals Committee Quarterly Meeting
Wednesday, November 6, 2019
View Registrations »

Recent Forum Activity
Suspension of Service and Charges
Posted by: Jacqueline Denlinger, Thursday, March 21, 2019
Forum: General Discussion
Collection Agencies and Fees
Posted by: Jacqueline Denlinger, Wednesday, February 27, 2019
Forum: General Discussion
Collection process/procedures
Posted by: Kristeen Wright, Tuesday, February 12, 2019
Forum: General Discussion
Credit Card Processor
Posted by: Johnn J. Gaio, Monday, April 10, 2017
Forum: General Discussion
Cashiering procedure
Posted by: Johnn J. Gaio, Wednesday, June 1, 2016
Forum: General Discussion
 View All Forums »

Group Feed
Elizabeth Adams registered for the event Customer Service Committee Quarterly Meeting.
Posted Tuesday, May 7, 2019
Don Rhoden registered for the event Customer Service Committee Quarterly Meeting.
Posted Tuesday, May 7, 2019
Evie McKinney registered for the event Customer Service Committee Quarterly Meeting.
Posted Monday, May 6, 2019
Bridgette Salm registered for the event Customer Service Committee Quarterly Meeting.
Posted Monday, May 6, 2019
Sheree Williams registered for the event City of Chandler Hosts Quarterly Meeting.
Posted Wednesday, May 1, 2019
Don Rhoden registered for the event City of Chandler Hosts Quarterly Meeting.
Posted Wednesday, May 1, 2019
Tarja Nummela registered for the event City of Chandler Hosts Quarterly Meeting.
Posted Wednesday, May 1, 2019
Frank Martinez registered for the event City of Chandler Hosts Quarterly Meeting.
Posted Wednesday, May 1, 2019
Leslie Giltner registered for the event City of Chandler Hosts Quarterly Meeting.
Posted Monday, April 29, 2019
Teresa Simpson registered for the event City of Chandler Hosts Quarterly Meeting.
Posted Wednesday, April 17, 2019


more Events

6/27/2019
Webinar: “Achieving Nitrification with Biofilm Processes”

7/17/2019
City of Prescott Airport WRF Tour

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